
Reference: Version 2025-06-02-1
Dear Customer,
Thank you for choosing Ibex Sports Equipment’s premium wooden paddle! Crafted from natural woods like New Zealand Pine, Walnut, Ash, Western Red Cedar, and Acacia through hand-laminated multi-layer construction and eco-friendly varnish coating, this paddle requires specific care to maintain peak performance. Failure to follow these guidelines may void your warranty.

I. Daily Use & Maintenance
- Pre-Use Inspection
- Check for cracks/scratches in the varnish. If found, discontinue use and contact support.
- NEVER leave in hot cars or direct sunlight (causes warping/varnish failure).
- During Use
- Handle gently. Avoid impacts against rocks, boats, or hard surfaces (warranty void if damaged).
- Keep blades vertical to water to prevent stress damage.
- Post-Use Care
- Dry immediately: Wipe blades/handle with a dry cloth. Air-dry flat in shade (hanging may cause bending).
- Storage: Maintain 40%-60% humidity indoors. Never store in damp boats/outdoors.
II. Cleaning
- Surface Cleaning
- Wipe with a damp cloth (wrung until drip-free) → dry immediately.
- NEVER USE: Alcohol, solvents, acids/alkalis (dissolve varnish).
- Stubborn Stains
- Use diluted mild soap (1:50 ratio), rinse with clean water → dry thoroughly.
- If varnish is damaged during cleaning, seek professional repair.
III. Seasonal Maintenance
- Monthly Checks: Inspect wood joints/varnish for cracks/chips (focus on blade edges/grip).
- Minor flaws? Use a wood touch-up pen (test discreetly first).
- Humid Seasons: Use dehumidifiers + wipe monthly to prevent mold.
- Dry Seasons: Apply wood oil to UNVARNISHED edges to prevent cracking.
IV. Warranty Highlights
- Covered: Delamination, varnish defects (non-user damage).
- Void If:
- Impact damage, improper storage (e.g., undried), misuse (e.g., prying objects).
- Unauthorized modifications (drilling/sanding varnish).
- Claim Requirements: Proof of purchase + contact:
☎ Support: +86 192 2349 4016 (Mon-Fri, 9AM-6PM China Time)
🌐 Website: www.ibexspt.com
V. Emergency Handling
- Water Exposure:
- Dry surface → air-dry FLAT in dehumidified/climate-controlled room (3-5 days).
- NEVER sun-dry or heat. Warping? Stop use → contact support.
- Severe Varnish Damage:
- Lightly sand edges (800+ grit sandpaper) → schedule factory repair.
VI. Contact & Support
Ibex Sports Equipment (Ganzhou) Co., Ltd.
- Hours: Mon-Fri, 9:00 AM-6:00 PM (China Standard Time)
- Website: www.ibexspt.com
- Email:
- Support Line: +86 192 2349 4016
Natural Wood, Expertly Preserved
Follow this guide to enjoy your paddle for countless adventures on the water!
