Reference: Version 2025-06-02-1

Dear Customer,
Thank you for choosing Ibex Sports Equipment’s premium wooden paddle! Crafted from natural woods like New Zealand Pine, Walnut, Ash, Western Red Cedar, and Acacia through hand-laminated multi-layer construction and eco-friendly varnish coating, this paddle requires specific care to maintain peak performance. Failure to follow these guidelines may void your warranty.

I. Daily Use & Maintenance

1. Pre-Use Inspection
   • Check for cracks/scratches in the varnish. If found, discontinue use and contact support.
   • NEVER leave in hot cars or direct sunlight (causes warping/varnish failure).
2. During Use
   • Handle gently. Avoid impacts against rocks, boats, or hard surfaces (warranty void if damaged).
   • Keep blades vertical to water to prevent stress damage.
3. Post-Use Care
   • Dry immediately: Wipe blades/handle with a dry cloth. Air-dry flat in shade (hanging may cause bending).
   • Storage: Maintain 40%-60% humidity indoors. Never store in damp boats/outdoors.

II. Cleaning

1. Surface Cleaning
   • Wipe with a damp cloth (wrung until drip-free) → dry immediately.
   • NEVER USE: Alcohol, solvents, acids/alkalis (dissolve varnish).
2. Stubborn Stains
   • Use diluted mild soap (1:50 ratio), rinse with clean water → dry thoroughly.
   • If varnish is damaged during cleaning, seek professional repair.

III. Seasonal Maintenance

• Monthly Checks: Inspect wood joints/varnish for cracks/chips (focus on blade edges/grip).
  • Minor flaws? Use a wood touch-up pen (test discreetly first).
• Humid Seasons: Use dehumidifiers + wipe monthly to prevent mold.
• Dry Seasons: Apply wood oil to UNVARNISHED edges to prevent cracking.

IV. Warranty Highlights

• Covered: Delamination, varnish defects (non-user damage).
• Void If:
  • Impact damage, improper storage (e.g., undried), misuse (e.g., prying objects).
  • Unauthorized modifications (drilling/sanding varnish).
• Claim Requirements: Proof of purchase + contact:
  ☎ Support: +86 192 2349 4016 (Mon-Fri, 9AM-6PM China Time)
  🌐 Website: www.ibexspt.com

V. Emergency Handling

1. Water Exposure:
   • Dry surface → air-dry FLAT in dehumidified/climate-controlled room (3-5 days).
   • NEVER sun-dry or heat. Warping? Stop use → contact support.
2. Severe Varnish Damage:
   • Lightly sand edges (800+ grit sandpaper) → schedule factory repair.

VI. Contact & Support

Ibex Sports Equipment (Ganzhou) Co., Ltd.

• Hours: Mon-Fri, 9:00 AM-6:00 PM (China Standard Time)
• Website: www.ibexspt.com
• Email:
  • zlaoren@126.com
  • hjf073020138@gmail.com
• Support Line: +86 192 2349 4016

Natural Wood, Expertly Preserved
Follow this guide to enjoy your paddle for countless adventures on the water!