Reference: Version 2025-06-02-1w

Dear Customer,
Thank you for choosing Ibex Sports Equipment! To maximize product lifespan and safety, follow these universal care guidelines based on material types. Damage from non-compliance may void your warranty.

I. Universal Daily Care

1. Environment:
   • Store in cool, dry areas—avoid sunlight, heat, humidity (e.g., bathrooms/outdoors).
   • Keep away from corrosive agents (pool chlorine, kitchen grease) to prevent rust/material degradation.
2. Usage:
   • Never exceed weight limits labeled on products.
   • Avoid scratching surfaces (varnish, felt, leather)—especially logos.
   • Wipe sweat/moisture immediately after use to prevent corrosion/mold.

II. Material-Specific Care

1. Wood Components (Varnished/Unvarnished)

• Varnished: Dry or slightly damp cloth only. NEVER use alcohol/solvents.
• Unvarnished: Dust with dry cloth. If wet → dry instantly + air-dry. Apply wood wax (avoid joints).
• Felt Surfaces: Use soft brush/low-suction vacuum. For stains: dab with baking soda + dry cloth.

2. Metal Parts (Iron, Screws, Rails)

• Monthly: Wipe with rust-prevention oil.
• Existing rust? Lightly sand (600+ grit) → apply rust-resistant paint → contact support for safety check.

3. Leather & Foam

• Leather:
  • Wipe with barely damp cloth. Use pH-neutral conditioner quarterly.
  • NEVER use bleach/alcohol (fades logos).
• High-Resilience Foam:
  • Fluff regularly. If damp → remove cover → air-dry in shade. NEVER heat or compress.

4. Plastic & PU Wheels

• Clean with diluted mild soap (1:50). AVOID acids/alkalis (causes brittleness).
• Replace cracked/deformed wheels promptly.

III. Disassembly & Storage

1. Disassembly:
   • Follow manual → label/bag screws/parts.
   • NEVER force connectors (risks deformation).
2. Storage:
   • Clean/dry all parts → wrap in anti-dust cloth/bubble wrap.
   • Store in original box elevated off floors.

IV. Maintenance Schedule

• Weekly:
  • Check loose screws/rust/leather cracks.
  • Lubricate moving parts (rails/wheels).
• Quarterly:
  • Wood: Adjust care per humidity (more wax in dry climates; dehumidify in damp areas).
  • Metal: Reapply rust oil + inspect welds.

V. Warranty & Damage Policy

• Covered: Material/workmanship defects (e.g., wood splits, metal breaks, leather stitching).
• Void If:
  • Neglect-induced rust/mold/stains.
  • Unauthorized modifications/non-OEM parts/overloading.
  • Water immersion, sun exposure, or solvent damage (e.g., varnish peeling, logo fading).
• Support: Keep purchase proof + contact:
  ☎ Hotline: +86 192 2349 4016
  🌐 Website: www.ibexspt.com
  ✉ Email: zlaoren@126.com | hjf073020138@gmail.com 

VI. Emergency Handling

• Moisture Exposure:
  • Disassemble → dry instantly.
  • Metal: Cool blow-dryer (12+ inches away).
  • Wood: Air-dry 72hrs in shade.
• Structural Damage:
  • STOP USE → photograph damage → contact support. NEVER self-repair (gluing/welding).

VII. Contact & Support

Ibex Sports Equipment (Ganzhou) Co., Ltd.

• Hours: Mon-Fri, 9:00 AM-6:00 PM (China Standard Time)
• 24h Voicemail: +86 192 2349 4016
• Email: zlaoren@126.com | hjf073020138@gmail.com
• Website: www.ibexspt.com